Mr. Ganasen Konapalan Moodley (Chairman) Verulam Regional Hospice:
“As a Hospice accredited by COHSASA for two years, we are pleased to have raised our status to gain international recognition. Our dedicated staff and volunteers can be proud of our achievement. The implementation of sound standards of care introduced by COHSASA has enabled us to greatly improve the quality of care provided to our patients. We are deeply indebted to all our mentors and surveyors for their patience as well as the help and guidance given to us during the long period of our learning process. We shall continue to maintain the required standards of care and accord patients the dignity they deserve.”
Dr E Sooliman, CEO of Witrand Hospital, North West Province:
“The Cohsasa accreditation programme is an extensive programme concerntrating on service standards. At Witrand Hospital we were successful in obtaining accreditation and committed ourselves towards maintaining the standards. The standards assisted us to realise our vision of trying to create a centre of excellence. The important aspect, however, is to ensure maintenance of these standards and as such you need a strong commitment and a strong monitoring mechanism. We at Witrand Hospital have committed ourselves towards maintaining the standard and are proud to say that we have once again been accredited.”
The International Society for Quality in Health Care (ISQua):
In 2007, after their second accreditation, ISQua, in a formal letter of congratulations to COHSASA had the following to say:
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Mrs N C Bobelo, Manager of Komani Hospital Steering Committee in Queenstown.
“We are glad to inform you that even if we do not pass the accreditation programme, we will remain changed people and our hospital will never be in the same position as it was before the baseline survey of the COHSASA programme. We gained self-development and institutional development and we are more motivated and enthusiastic now.”
Norma Jordaan, CEO of the Nala, Thusang, and Mohau Hospital Complex in Free State:
“We have found the COHSASA programme to be excellent. It has been a groundbreaking experience to be exposed to the standards required at an international level and peer-reviewed by an independent body. Since our accreditation we have continued to build upon and maintain our standards.
The programme has shown us how to manage our resources in the most cost-effective way, how to maintain and use our technology properly and how to place the customer first.”
Ms Kathy Wiebe-Randeree, Hospital Manager of the Klerksdorp-Thsepong Complex in the North-West Province:
“The programme left the institution in a better place than when we started. It has brought a great deal of team-work to the organisation and assisted top management in that staff at middle management levels understood their role and took responsibility and accountability for their actions.
Because we had been accredited before, we have been able to build on that strong foundation.”
Dr E O G Sooliman, Hospital Manager of the Witrand Hospital, North West Department of Health:
“The COHSASA programme is one that we are proud of. We promise that we will continue to implement the standards and values that have been imparted to us.”
Mrs Victoria Tembeka Jafta, Matron, St Lucy’s Hospital in the Eastern Cape:
“Every morning we share our progress. [COHSASA] brought light to many different areas, but the system of improving things is ours. We have become groomed to maturity…the team is pulling [St. Lucy’s] up together. So, at the end of the day, our people are served and people are happy.”
Dr Terence Gilpin, Medical Superintendent of Murchison Hospital, KZN:
“I’ll admit that we were not keen to start with the COHSASA programme. We felt we were there to care for patients and not deal with more paper. The mountain of paper did arrive and we had to handle it. The nurses decided that they needed the programme to improve conditions for their patients and so everyone began to get involved. But we are delighted with what has happened at Murchison and what has been achieved and we view this as only the beginning of continued quality improvement.”
Staff of Seawinds Clinic of the Cape Town Municipality:
“Through COHSASA we now have a team that pulls together to achieve results and with the full back-up of the community, it is easy to succeed and work can be a lot of fun!”
Hestelle Louw, Chief Nursing Director and Quality Control Officer, Vergelegen Hospital, Somerset West (Private):
“You can’t fool COHSASA. The programme requires that everyday activities be measured against standards, which require policies, procedures and protocols. It provides a measurable autopsy of the way we do things and burrows into existing systems to weigh actual activity against optimal activity.”
Pieter Lotz, Hospital Manager of the Hermanus Medi-Clinic:
“The process you need to go through to achieve COHSASA accreditation is excellent. You get so used to doing things in a certain way that you need an outside perspective to show you the error of your ways or a better way or improved way of doing things.The process provides a new perspective. You get to see yourself or the organisation in a mirror.”
John Brock, CEO of Stepping Stones Centre for Addiction:
“Using COHSASA to have quality in place is a non-negotiable and relies on a hard-working team to keep standards up to scratch. It’s no use having an accreditation award and then letting things slip. We have to keep standards high and we owe it to our clients to keep them high.”
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