The value of COHSASA quality improvement and accreditation programmes reside in their capacity to empower hospital staff over time to bring about improvements and meet standards through their own efforts. As a first step, hospital staff are assisted by trained quality advisors to evaluate their facilities against standards. 

The data collected is processed in COHSASA Quality Information System (CoQIS), which provides detailed reports on the strengths and weaknesses of the health facilities undergoing the programme.   Each hospital receives its own report and copies are supplied to oversight authorities so that they have a dashboard view of compliance levels in all healthcare facilities under their care.

In an average hospital, over 3000 criteria in all areas of the facility are assessed as compliant, partially compliant, non-compliant or non-applicable.

The COQIS reports provided to individual hospitals identify weaknesses and gaps and include a plan that prioritises action. Deficiencies that constitute a danger to patients and staff or break the law are listed as most critical and in need of attention. In this way, deficiencies can be tackled in order of the severity of the impact they may have on patient care.

Reports are also provided that identify and prioritise deficiencies common to a group of health facilities thus enabling health authorities to plan and implement regional strategies to improve weaknesses that impact negatively on patient care and the use of resources.

COHSASA provides different programmes (either self- evaluation or facilitated or a combination of both) depending on client needs. It has standards to evaluate the following:

Hospitals (Edition 6.7 with Edition 7 pending)

Primary Healthcare Clinics

Community Health Centres

Hospices (Palliative Care)

Sub-acute (long-term care)

Rehabilitation Centres (alcohol and drug addiction centres)

GP Services

Ambulance Services

Emergency Centres